Troubleshooting:
There are a number of reasons while you may have
trouble running the game.
1. Java
Make sure you have Java installed (automatic for
applet method). If not, do now here.
You need version JRE or JDK 1.3.1_02 or later (1.4.0 or later preferred).
If you already have version 1.2 or 1.3.0 or 1.3.1 (prior to 1.3.1_01a)
and do not want to download another version, you may still and only
start the game using the "download and start jar-file"
method.
If possible, always upgrade to JRE1.4 or JDK1.4.
This enables full game immersion.
2. Java Web Start
Make sure you have Java Web Start installed (automatic
for Java version 1.4 or later). If not, do now here.
If you do not have Java Web Start installed, clicking
onto the .jnlp-Link will open a "open-or-save" dialog
rather than starting the game. If you see this dialog, click "cancel"
and install Java Web Start before trying again.
Early versions of Java Web Start may complain that
they cannot download a proper version of Java (error 11) when you
try to start the game. If you see this error, your release of Java
is outdated and you need to download and install a recent version
of Java manually first, as described under point 1.
3. Untrusted certificate
We use a self-signed certificate which confronts
you with a dialog (when starting the game) that the certificate
should not be trusted. You must ignore this and grant permission
to execute if and only if you started the game from www.living-pages.de
or www.livis.de.
A commercial deployment will have the certificate
of a casino operator holding a legal license.
If you never see a dialog asking you to grant permission
to our certificate, you must upgrade your Java version (you may
see a security exception message instead).
4. Applet "hangs"
You may experience the effect that entering the
roulette game (while the dialog "...this may take up to 100s"
is displaying) takes several minutes (about 2-5 minutes). During
this time CPU load is low. The game seems to hang. This applies
to the applet version only.
This is due to a documented bug in the applet class
loader with no known work-around (it looks up classes over the network
to check they do not exist). The slower your internet connection
the longer this step takes. With a later JDK this bug will very
likely be fixed.
You may simply be patient or use the Java
Web Start version (recommended).
5. Java Media Framework
Make sure to have the Java Media Framework (JMF)
v2.1.1a or higher installed. If not, get it here.
Opt for the Windows Performance Pack or you will miss most sound
and video effects.
If you do not have JMF installed, the game will
tell you so and guide you to the download page. Restart game or
browser after installation.
5.1 An installed Java Media Framework is not detected
Newer versions of JDK, e.g., JDK 1.4.x, ignore
a CLASSPATH environment variable. Therefore, in order to make use
of a standard installation of JMF from within an applet of WebStart,
do the following:
- Find the Java Media Framework installation's library directory,
e.g., '
C:\Program Files\java\jmf2.1.1e\lib'
- Find the JRE's installation's library directory, e.g., '
C:\Program
Files\java\j2re1.4.2_05\lib'
- Copy files '
sound.jar' and 'jmf.jar'
from the first directory into subdirectory 'ext'
within the second directory.
6. Fullscreen mode does not work
Fullscreen mode may be enabled in the roulette
hall option dialog (available with Jave version 1.4 or later). This
will dramatically enhance your gambling experience. However, this
mode may fail to work.
If this happens, try again. If you cannot anymore
enter the roulette hall to switch this option off, proceed as follows:
Go to the config directory under the directory
where your settings are stored (announced to you the very first
time you started the game). An example for this is "C:\Documents
and Settings\bill\.ecasino\config". Copy file "roulette-failsafe.opt"
to "roulette.opt".
7. You cannot log in anymore
You may fail to login - even if your password is
correct.
The game does prevent logins using your account
from another computer. This is for protecting your money only...
You must re-apply membership on every computer you want to use for
gambling.
On a multi-user operating system (eg. Windows 2000,
XP or Linux) the same applies for every user of a given computer.
8. Firewall
Your firewall must not block anonymous ports (those
with numbers above 1024) and must not use an application proxy for
ports other than, e.g.,http, https and ftp. The game uses encrypted
communication to the server's port 10099.
If your firewall cannot be re-configured, you may
still use the game's demo mode.
A commercial deployment will offer http-tunneling
which we have not activated for this deployment.
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